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To make your shopping easy our terms of return policy assists you, when due to some unforeseen situation you are not happy with the product/item the purchase. The following terms of return policy is applicable to resolve and improve the situation. Special care is taken for every purchase of you to avoid the implementation of the following terms of this return policy. More than one check method is followed by our team before your product/item is/are dispatched to avoid unnecessary harassment and dissatisfaction to you.
Execution of the terms of this policy is required only when an unintentional situation occurs such as:
- If you have received a damaged product during the transit.
- Received product was not what you ordered.
- If it was misrepresented on our website.
What if you have received a damaged product?
In case you receive a product that has been damaged during the transit or is defective we sincerely apologize for the inconvenience and would request the customer to file a return request via an email on firstname.lastname@example.org / email@example.com with the complaint details or by placing a call on +91-7738833988, 022-69944999
Is my delivery guaranteed in Estimated Time?
Team Dolphin is dedicated towards dispatching your products within the specific timeline; however, in case of any delay due to Out of Stock or in exceptional situations like transport strike, natural calamities (like rains,flood, earthquakes, etc), it might happen that the Est delivery time may exceed than the promised timeline. In such exceptional cases Dolphin may inform the customer and will share the new Est delivery time, the customer can also request to cancel the order, if the new delivery time is not suitable for them and dolphin will refund the full amount to the customer as per the scenario.
What if you wish to cancel your order?
We understand that due to any uncertain reasons you might wish to cancel your order. In such cases, we would request our customers to place the cancellation request within 12hrs of your order placement on firstname.lastname@example.org / email@example.com;or by placing a call on +91-7738833988, 022-69944999. The cancellation request within 12hrs has been made due to the consideration that we manufacture each furniture and all orders are made to order, it is mandatory to request cancellation within 12hrs of order placed.
How does the return & refund process work?
Upon receiving the refund request our customer care executives shall get back via an email or call to understand the damage caused and further we would initiate a reverse logistic at a complete cost liability of the company Dolphin. Important notice, the return of the product is only applicable if the product is packed properly; if the product is not packed return will not be completed.
What if a replacement of the product is not available?
In case we are not able to process the replacement for the same product, we ensure a 100% money-back guarantee in such circumstances, unless the product is miss handled or if the customer try to install the product and opens the packaging by themselves, return or replacement policy is void.
How do I receive the refund amount?
The creditable refund amount is processed via the same means through which the order was placed. Customer can also contact Dolphin on firstname.lastname@example.org / email@example.com or by placing a call on +91-7738833988, 022-69944999. For more details.
Time taken for refund?
The estimated time duration that shall be required to process the refund amount shall be 7 working days.
Custom Furniture Product refund policy?
As Custom made orders are totally made to order as per the customers preferred dimensions and details it is non-refundable. If in case any damages occur while shipment of the product, Dolphin will get it repaired. Also there can be a delay in delivery time for custom furniture, which will be informed prior to the customer.
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